This differs depending on the type of treatment you are having, or whether it’s your first appointment, a one-off or a follow up. Generally a treatment session comprises of a short consultation, client preparation time, hands-on time and post-treatment recommendations.

Generally treatments should be booked in advance. For advance bookings you can book in person, by e-mail or over the phone. Treatments are available 7 days a week, to fit even the busiest schedules! Sometimes there are appointments available on the day, so if you are visiting us for something else you can always ask the front of house team for the therapists practicing that day and their availability.

Our session lengths differ depending on the treatment. They can range from 20 minutes to 120 minutes. Different treatment lengths will also be charged at different prices.

There’s no need to bring anything to your treatment — just yourself!

We advise that you arrive 10 – 15 minutes before your appointment to allow yourself time to check-in at reception and pay for your treatment.

To ensure you get the most out of the session, some treatments do require you to partially undress. These treatments include: the majority of massages, physiotherapy, reflexology, acupuncture and facials. All therapists are very professional and are mindful of clients’ privacy at all times.

Yes, but it depends on the nature of the injury and the type of treatment. Lots of treatments are to soothe injuries and aid rehabilitation. If you need guidance please contact us or speak to the therapist in person when in doubt.

The majority of treatments are suitable from the 12th week of pregnancy onward, however not all of our therapists offer pregnancy treatments. Please contact our team leader for recommendations.

Most of our treatments do not require a shower afterwards but it may be advisable to let your therapist know if you do not want oil in your hair. Some of the oils used by therapists have therapeutic properties and it is best to leave them on the skin for a while. Some of our treatments use more oil than others and may require a shower afterwards. We will be sure to advise you accordingly.

Treatments booked over the phone and in person are paid for at the centre on arrival. All payments for services are accepted by Prana Lounge on behalf of the therapists. We accept cash and card payments with the exception of AMEX.

Prices of treatments vary depending on the length of the appointment, the therapist and treatment type. Prices are listed alongside the individual treatments online.

We have a 24-hour cancellation policy for all treatments. We appreciate that cancellation circumstances are sometimes unavoidable. We sincerely hope that you understand the necessity for us to take a 50% payment for any treatments not cancelled within 24 hours and 100% for cancellations 4hours or less prior the appointment, simply because the therapists time has been booked and we must honor their time. An option is to try and find someone you know who could replace you for the treatment.